Complimentary Virtual Briefing

Boosting Patient Experience and Profitability Through Inclusive Communication

Wednesday, March 13 • 12pm ET

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Studies show that increased patient engagement can lead to improved health outcomes and better patient experiences can lead to reduced healthcare costs. Join us for an engaging online briefing addressing the crucial topic of health equity and its impact on the patient experience. 

Inclusive communications is critical given shifting healthcare workforce dynamics. In the US, nearly 30% of physicians are international medical graduates for whom English is a second language. Together with the growing number of international nurses helping to address the US nursing shortage, linguistic challenges pose barriers for delivery of care, patient and provider satisfaction, and profitability.

Expert linguist Judy Ravin and Chief Revenue Officer and Certified Diversity Executive Shelley Willingham will lead a session that equips participants with strategies to improve the patient experience through culturally competent communication that ultimately reduce healthcare costs and increase reimbursements. Did you know that a 5-point increase in patient satisfaction scores can translate to a 1% increase in hospital revenue?

From addressing communication biases to improving delivery of care, this event aims to empower attendees with actionable insights that enhance patient and financial outcomes.

In this session, you'll discover:

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The hidden costs of communication barriers:

Explore how miscommunication due to accents and pronunciation can impact provider engagement, team dynamics and collaboration, productivity, and insurance reimbursement levels.

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Best practices from top US healthcare systems:

Discover how top US Healthcare systems are overcoming linguistic challenges to maintain their industry leadership position.

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How to expand your team’s leadership capabilities:

Learn how understanding and valuing diverse communication styles fosters inclusivity, strengthens team performance, and improves the patient experience.

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The power of inclusive communication:

Discover how active listening, cultural awareness, and clear communication can build trust, foster collaboration, and empower your team to deliver better care.

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Practical tips for tuning your ear to accents:

Learn effective techniques to improve your understanding of diverse accents and pronunciations.

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Real-world scenarios and actionable tips to build a culture of belonging:

Apply your learnings through interactive exercises and practical advice, ready to implement into your daily interactions.

Judy and Shelley will share their work with organizations like the Mayo Clinic, Kaiser Permanente, Penn State Health, Baylor Scott & White Health, Michigan Medicine, and Emory University Health to give you strategies to improve the patient experience that can improve your bottom-line.

If you are a healthcare leader committed to increasing patient and provider satisfaction, raising your organization’s bottom line, and creating equitable care for all, this event is for you. Be part of this important conversation and help drive positive change. Register now to secure your spot!

Meet the Hosts

Shelley Willingham, CDE

Chief Revenue Officer, The Diversity Movement

Shelley is a serial entrepreneur and business strategist with more than 20 years of corporate and small business experience. In 2003, Shelley founded the National Organization for Diversity in Sales and Marketing (NODSM), a company focused on helping corporate America recognize the increasing purchasing power of diverse segments and helping them market to these groups without using stereotypes or being offensive. In 2006 she partnered with FORTUNE magazine on a special diversity section highlighting her work in this space. Shelley speaks at various business events and conferences, coaches and consults aspiring entrepreneurs and business owners, and is a frequent on-air contributor to CNBC. Shelley is a Certified Diversity Executive and leads the client acquisition strategy and execution while supporting each of the TDM business units in the development of their respective strategies.

Judy Ravin

President and Co-Founder, Accents International

Judy is the creator of the Ravin Method® of rapid language acquisition and the President and Co-Founder of Accents International. For over 25 years, she’s enabled professionals from all language backgrounds to contribute their expertise with greater clarity, confidence, and impact. Judy's communication programs build collaboration and inclusivity while maintaining each person’s unique cultural identity. Her training solutions frequently enable key talent to go from team members to team leaders.

Ravin has authored several textbooks and taught English pronunciation at Cornell University, the University of Michigan, the U.S. Defense Language Institute, and NATO (both U.S. and International Command Centers). 

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